This product is an official New Balance product, and all items sold are official New Balance products.
The product is a genuine item that can be serviced at New Balance offline stores.
Please refer to the quality display as per the Quality Management Promotion Act for washing methods and care instructions.
If tape is affixed to the shoe box, and if the product tag and return bag are damaged, exchanges and returns cannot be made.
Exchanges and returns cannot be processed in the following cases:
- If the product has already been used;
- If more than 7 days have passed since the receipt of the product;
- If the product and product accessories (shoe box, price tag, return bag, etc.) are lost or damaged.
KakaoTalk ID: NEWBAL J
Weekdays: 9 AM - 6 PM. No phone calls are accepted, inquiries can only be made via text messages and KakaoTalk. (All responses will be made in order, and we appreciate your understanding if it takes time.)
To request a return or exchange, please note that it is mandatory to provide a video of the unpacking of the package.
